Real Riddimz — Policies & Procedures

Effective Date: September 2, 2026 — Version 1.0 — Status: Active

These Policies & Procedures explain how Real Riddimz runs as a community and a business: the standards we hold, how we moderate, how payments work, and how problems get resolved. They apply to all users, creators, partners, and staff, and work alongside our Terms of Use and Privacy Policy.

Our approach is rooted in Caribbean creative culture: respect the craft, respect each other, and keep the vibes honest.

1. Community Standards

Real Riddimz is a studio, and a studio works when everyone can create without harassment or theft. All users must:

• Treat other creators with respect — no harassment, hate speech, threats, or targeted abuse
• Not post content that is sexually exploitative, promotes violence, or endangers minors
• Not spam, manipulate charts or plays, or mislead other users
• Credit collaborators honestly and not pass off others' work as their own

Violations lead to graduated enforcement: content removal, warnings, temporary suspension, or permanent termination for serious or repeated breaches.

2. AI Tool Usage Rules

Our AI tools are instruments. Like any instrument, they can be played well or badly. You must not:

• Prompt the system to imitate a specific, identifiable artist's voice or style, or to reproduce copyrighted lyrics
• Generate content intended to deceive listeners into believing it is the work of a real artist
• Use generated output to harass, defame, or impersonate real people
• Attempt to extract, probe, or steal the underlying models or other users' data
• Misrepresent AI-generated content where disclosure is legally required

We encourage transparency: labeling work as AI-assisted is good practice and, in some contexts, required.

3. Intellectual Property Procedures

3.1 Ownership

• You own the content you write and, per the Terms, the output generated under your account.
• Real Riddimz owns the platform, brand, and technology.

3.2 Copyright Complaints

To report infringement, send a notice to legal@realriddimz.com including:

1. Identification of the copyrighted work
2. A link or description of the allegedly infringing content
3. Your name and contact details
4. A good-faith statement and a statement, under penalty of perjury, that you are authorized to act

We remove or disable access to properly reported content and notify the uploader, who may file a counter-notice. Repeat infringers are terminated.

4. Subscriptions, Credits & Refunds

• Billing: subscriptions renew automatically until cancelled. Cancel at any time; access runs to the end of the paid period.
• Credits: consumed on generation. Failed generations caused by our systems are credited back automatically.
• Refunds: granted where required by law, and at our discretion for service failures or billing errors reported within 14 days. Refund requests: support@realriddimz.com.
• Chargebacks: filing a chargeback for a properly delivered service may result in account suspension pending resolution.

5. Monetization & Payouts

Where creator monetization programs are offered:

• Creators must own or control the rights to monetized content
• Payout thresholds, schedules, and revenue splits are shown in the program terms at enrollment
• Fraudulent streaming, artificial plays, or rights violations void earnings and may terminate the account
• We may withhold payouts pending resolution of rights disputes

6. Content Moderation Procedures

• Reporting: any user can report content. Reports are reviewed by trained moderators.
• Review timeline: we aim to review reports within 72 hours; safety-critical reports (threats, exploitation) are prioritized immediately.
• Outcomes: no action, content removal, account warning, suspension, or termination.
• Appeals: if your content or account is actioned, you may appeal within 30 days by emailing support@realriddimz.com with your case details. Appeals are reviewed by a different moderator than the original decision.

7. Security Procedures

• Access to user data is limited to personnel who need it, under access controls and logging
• Incidents affecting user data are investigated promptly; affected users are notified as required by law
• If you discover a vulnerability, report it responsibly to security@realriddimz.com — do not exploit it or access other users' data

8. Accessibility

We are committed to a Service usable by everyone, and we work toward WCAG 2.1 AA conformance across the interface. If you encounter an accessibility barrier, tell us at support@realriddimz.com and we will prioritize a fix or workaround.

9. Partner & Vendor Standards

Third-party providers (AI models, hosting, payments) are vetted for security and privacy practices and bound by contract to protect user data consistent with our Privacy Policy.

10. Policy Updates

We review these policies at least annually. Material changes are announced with reasonable notice before taking effect. The version and effective date at the top of this page identify the current edition.

11. Contact & Escalation

Escalation path: support review → senior moderation → management. We aim to acknowledge every message within 2 business days.

Order in the studio makes room for freedom in the music. These rules exist so every creator can work without interference.